Our Policy

Chettinad Treats will never share the customer's personal data — like Email, Mobile Number, Address etc. — to any other third-party platforms or organisations.

Orders will be prepared and dispatched within 1–2 days of the order confirmation. If there are any delays for dispatching items, we will inform the customer and explain the reason for the delay.
Orders will be delivered 3–4 days after the dispatch of the items.
Couriers will be handled separately by third-party service providers. They are responsible for handling the couriers and delivering to the exact locations.
Shipping consignment details will be shared with the customer by email.
Snacks & Goods will be properly packed by Chettinad Treats. All possible efforts will be made to deliver on time through coordination with the courier agency.

Accepting returns for damaged packaging if reported at delivery. Do not accept the delivery if the package is damaged. Exclude: delicate items like Murukku may break in transit.
No returns for fresh / prepared items due to hygiene of the products.

Chettinad Treats will not be responsible for delayed delivery and damaged packages while handling the products for delivery. No refunds shall be provided for such instances.
For tour operations, the customer initially must pay the advance amount for the booking of hotels and operations etc. If the plan is cancelled or travel dates are changed by the customer, partial or full amount will be deducted from the advance payment.
Customer must submit the correct name & address for the delivery. If any wrong address or contact details are provided, we will consider that the products are delivered. No refund will be provided for these incidents.
If any abnormalities are found in the products, customers are encouraged to send photos & videos of the products at the time of delivery. We will review them and improve the quality of the products in the future, and also consider a refund of the particular product. The refund procedures will follow the settlement procedures and our policy.

Chettinad Treats follows the procedure of collecting quality snacks and products from the manufacturers and delivering them to the customers.
Chettinad Treats will arrange customised tours as per the customer requirements. We will arrange hotels for stay & activities and arrange transport for the tourist place visits. Transport will be provided with a Guide and Driver — sometimes the Driver acts as a Guide too.
Chettinad Treats will co-ordinate with manufacturers and hotel owners to provide best-quality products and services. Also, we will help to improve the quality of products if a customer has any concern.
Chettinad Treats always encourages giving feedback about the products and services for improving the quality of our offerings. We will resolve issues as soon as possible — your feedback helps us improve our services.
Chettinad Treats has the right to provide products to the customers from various manufacturers, and also provide services based on availability.